Returning Products:

Healthy Roots Paws has a 30 day money back guarantee! We will accept your return of products purchased directly from us within 30 days of delivery. Please contact customer service at We will need to confirm your order number and get information from you. After 30 days post delivery, we can no longer accept returns. Please note, we have the right to refuse returns and orders exhibiting fraudulent behavior.


To return your product, mail to:

Healthy Roots Paws

Atten: Shipping and Returns

14325 NE Airport Way #113

Portland, Oregon 97230

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Upon shipping back your product be sure to keep note of tracking. We are not responsible for returned packages.

Track Your Package:

We ship all orders as quickly as possible, depending on the ship to address please allow 5 to 8  business days to arrive. You should have received an email from our shipping platform validating your tracking information. We ship with the mail carrier USPS. Customers that are local in the area your package can arrive next day or within 3 days. Please contact if your package has not arrived within 14 business days.

Customer Service: