Healthy Roots Paws has a 30 day money back guarantee! We will accept your return of products purchased directly from us within 30 days of delivery. Please contact customer service at firstname.lastname@example.org. We will need to confirm your order number and get information from you. After 30 days post delivery, we can no longer accept returns. Please note, we have the right to refuse returns and orders exhibiting fraudulent behavior.
To return your product, mail to:
Healthy Roots Paws
Atten: Shipping and Returns
14325 NE Airport Way #113
Portland, Oregon 97230
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Upon shipping back your product be sure to keep note of tracking. We are not responsible for returned packages.
Track Your Package:
We ship all orders as quickly as possible, depending on the ship to address please allow 5 to 8 business days to arrive. You should have received an email from our shipping platform validating your tracking information. We ship with the mail carrier USPS. Customers that are local in the area your package can arrive next day or within 3 days. Please contact email@example.com if your package has not arrived within 14 business days.